Booking Confirmation

• Your tour booking will be confirmed once the required advance payment is made based on the final itinerary provided by Dia Lanka Travels.

Advance Payment

• An advance of 20% – 50% of the total package is required (depending on on the season and travel date).

• After the payment is credited to our company account, you will receive the tour confirmation voucher and payment receipt within 07 working days.

What We Do After Payment

• Upon receipt of your payment, all necessary arrangements—including hotel reservations, transportation, and activity bookings will be completed.

Balance Payment

• The remaining balance must be paid in cash to our representative at the airport upon arrival.

If you choose to pay Balance Payment via bank transfer

• Customers must bear all associated bank charges for international or local transfers.

General Cancellations

• To cancel your booking, you must notify your Tour Consultant.

Refund Eligibility

• More than 30 days before tour start: Eligible for a 80% refund of the total tour fee.

• Within 30 days of tour start: No refund will be provided.

• No-shows: No refund will be issued.

Advance Payment

• The advance paid is non-refundable as it covers Hotel cancellation fees, Documentation costs & Service charges.

Rescheduling

• Your advance can be reused for a future travel date. Please note that Package prices may change when rescheduling due to seasonal rates and availability.

Early Checkouts

• Refunds are not provided for early departures from the tour.

Refund Processing

• Please allow up to 14 working days for refunds to be processed.

Before Arrival

• Any changes made after confirming the package and paying the advance may affect the total tour cost.

• This includes changes to:

  • Travel dates

  • Number of guests

  • Hotels

  • Duration of stay

  • Sightseeing activities

  • Transportation options

Hotel Policy

• Dia Lanka Travels guarantees the hotels agreed upon during booking. Guests are advised to review hotel details before confirming.
• Important: Once a hotel is confirmed, it cannot be changed before or after arrival. If a guest insists on changing a hotel, We will try our best to arrange an alternative in the same category. Any cost difference must be paid by the guest.

Changes During the Tour

• Any adjustments made during the tour (extra activities, hotel changes, added services) will require additional payments.